• Cloud has taken over the communications market by storm and it isn’t too hard to see why. Few amongst its countless advantages include cost savings on various fronts like hardware and software, support and maintenance, enhanced scalability, improved security and the agility to stay in line with the latest trends. The cloud communications technology has further been touted for its ability to enable organizations to focus on their core functions. As a result, an ever-increasing number of businesses encompassing all segments-enterprise, medium and small are choosing to transition to the mode of cloud communications. However, it would be wrong to assume that the technology hasn’t been met by resistance. But once businesses see the benefits quantified, the risks seem minuscule. Moreover, as the technology is maturing, different models of cloud communications have made their way in. While large enterprises appear to be more inclined to the hybrid model, small enterprises exhibited the willingness to go ahead with the complete cloud model. Midsized enterprises were observed to be in a split. Keeping the various trends influencing the cloud communication market in perspective, CIOReview India brings to you the list of “20 Most Promising Cloud Communication Solution Providers 2018”. A distinguished panel of CEOs, CIOs, industry analysts and the CIOReview India Editorial Team have closely scrutinized and nominated the vendors and domain experts who, in our opinion, are evangelising the technology, opening businesses up to the immense opportunities that cloud communications bring into the ecosystem while ushering an environment of enhanced communication and collaboration.